CUSTOMER SERVICE
Customer Service
Have an air leak, setup issue, or general question? Start with our Self-Help Manuals & Videos. If you still need help, scroll to the form below and tell us what’s going on — we’ll get you a solution.
⚖️ Toy Not Standing Up?
🛠️ Repair a Leak
🏈 Football Target
⚾ Baseball Target
🦖 Dinosaur Punching Bag
🦸 Superhero Punching Bag
🤖 Robot Punching Bag
Quick Leak Fix (2–3 minutes)
- Inflate the toy, rub soapy water on the vinyl — bubbles show the leak.
- Dry the spot and let it sit for ~10 minutes.
- Peel & apply the clear patch over the hole, press firmly.
- Set for ~20 minutes, then re-inflate — ready to play!
Toy Won’t Stand Up? (Fast Fix)
- Add water to the base. Most “won’t stand” issues come from a base that isn’t heavy enough.
- If it still tips, deflate the top (air chamber) and fill the base completely full of water.
- Re-inflate the top with air. The toy should now stand up on its own.
Tip: The weighted base provides balance, adding more air to the top won’t fix a light base.
Quick FAQ
Most questions are answered here. For full guides and videos, visit Product Manuals & Instructions.
How long do replacements take?
We typically reply within 1–2 business days. Once approved, most replacements ship in
1–2 business days. U.S. delivery is usually 3–5 business days depending on carrier and location.
Do I need proof of purchase?
Yes, please include your Shopify order number or Amazon Order ID in the form.
The toy won’t stand up. What should I do?
1) Add water to the base. A light base is the #1 reason it tips.
2) If it still falls, deflate the top and fill the base completely full of water.
3) Re-inflate the top with air. It should now stand on its own.
Tip: The weighted base provides balance — adding more air to the top won’t fix a light base.
2) If it still falls, deflate the top and fill the base completely full of water.
3) Re-inflate the top with air. It should now stand on its own.
Tip: The weighted base provides balance — adding more air to the top won’t fix a light base.
I think there’s an air leak. How do I patch it?
Inflate the toy and wipe the vinyl with soapy water—bubbles show the leak.
Dry the spot for ~10 minutes, apply the clear patch, press firmly, let set ~20 minutes,
then re-inflate. Here’s our 60-second video:
I’m missing a part (ball, cap, plug, patch kit). Can you send one?
Yes, we offer replacements for our customers. Please submit the form with your order number and the exact part you need.
What’s covered under warranty?
Manufacturing defects are covered. Normal wear, accidental punctures, improper use
(dragging the toy by its arms, tackling or jumping on it), or over-inflation aren’t covered,
but we’ll still help with patch kits and practical fixes whenever possible.
Tell us what happened and we’ll recommend the best solution.
Where can I find setup guides and manuals?
All manuals and setup videos live here:
What info should I include to get the fastest help?
Your order number, product name, a short description of the issue,
and photos or a quick video link (for leaks or damage). Add your best contact email and optional phone.
Do you ship replacements outside the U.S.?
We can often help internationally; availability, shipping costs, and transit times vary by country.
Submit the form with your address and we’ll confirm options.
Do I need to send the old toy back?
No. You don’t need to send the old toy back.
Still stuck? Our team’s got you, use the form below and we’ll follow up with next steps.
Contact Us
No Email yet? Check your SPAM or JUNK folder.
Our replies arrive within 24 hours.
Address:
11201 N Tatum Blvd 300, Phoenix, AZ 85028